If you have a question or need help with your account, you are welcome to contact us. We're here to help.
Monday to Friday: 10:00 - 19:00
Saturday: 10:00 - 16:00
+49 (0)40 43 091313
Open your order overview in your customer account.
Select the order and click on "View / cancel the order".
Cancel either the entire order via "Cancel order" or individual articles via "Cancel article" and follow the further steps on your screen.
Unfortunately we can not undo a cancellation. Of course you can order at any time new with us.
If you have redeemed a voucher when ordering, unfortunately you can only completely cancel the order.