Kostenloser Standard Versand innerhalb der EU für Bestellungen über 250 €

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  • Refund policy

    Consumers are a right of withdrawal according to the following proviso, where consumers is a natural person who concludes a legal transaction for purposes, which can be borne predominantly neither their commercial nor their independent professional activity:

    A. Cancellation

    Right of withdrawal

    You have the right to revoke this contract within fourteen days without giving reasons.

    The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken the last goods owned.

    In order to exercise your right of withdrawal, you must (Conrad Hasselbach Shoes & Garment GmbH, Klosterstern 2, 20149 Hamburg, Germany, Tel.: 040/430913 - 13, Fax: 040/430913 - 12, E-mail: support@conradhasselbach.de ) By means of a clear explanation (eg, a letter sent by post, fax or e-mail) to revoke this contract. You can use the attached pattern revocation form, which is not prescribed.

    To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

    Consequences of the revocation

    If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from it, that you choose a different type of delivery than the cheapest standard delivery we offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same means of payment, which they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you charge charges due to this repayment. We can refuse the repayment until we have retained the goods or until they have provided proof that they have returned the goods, depending on which the earlier date is.

    You have the goods immediately and in any case at the latest within fourteen days from the date to which you teach us about the revocation of this contract, to us back to us. The deadline is preserved if you send the goods before the deadline of fourteen days.

    They carry the immediate costs of the return of the goods.

    You have to pay for any loss of value of the goods only if this value loss is due to a handling of the goods to check the quality, properties and functioning of the goods.

    Exclusion or premature expiration of the right of withdrawal

    The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for their manufacture an individual selection or determination by the consumer is decisive or tailored to the personal needs of the consumer.

    The right of withdrawal does not exist for contracts for the delivery of newspapers, magazines or illustrated with the exception of subscription contracts.

    The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of the conclusion of the contract and their sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.

    General information

    1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable packaging for adequate protection against transport damage.
    2) Please do not send the goods back to us.
    3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

    B. cancellation form

    If you want to revoke the contract, please fill in this form and send it back.

    At

    Conrad Hasselbach Shoes & Garment GmbH
    Klosterstern 2
    20149 Hamburg
    Germany
    Fax: 040/430913 - 12
    E-Mail: support@conradhasselbach.de

    I hereby revoke (n) I / we (*) the contract concluded by me / us (*) on the purchase of the following goods (*) / the provision of the following service (*)

    _______________________________________________________

    _______________________________________________________

    Ordered on (*) ____________ / get AM (*) __________________

    ________________________________________________________
    Name of the consumer (s)

    ________________________________________________________
    Address of the consumer (s)

    ________________________________________________________
    Signature of the consumer (S) (only for message on paper)

    _________________________
    date

    (*) Stroke inappropriate