HELP

If you have any questions about a product or your order, need help finding the right product or if we can help you in any other way, please do not hesitate to contact us. Our team looks forward to your call, email or chat message. We will endeavor to process your request as quickly as possible.

Our Conrad Hasselbach customer service by e-mail at: support@conradhasselbach.de

Our Conrad Hasselbach chatbot can be reached via the chat window on the right side of the screen. side of this screen, available for you around the clock.

If there is a green dot in the chat window "We usually answer immediately", a member of our team will be available to answer your questions directly. 

If you would like to communicate directly with a member of staff via chat, you can reach them during the following opening hours: 

• Monday to Friday from 10:00 to 19:00
• Saturday from 10:00 to 16:00

Our employees are also available by telephone:

  Germany: +49 (0)40 43 09 13 13

• Monday to Friday from 10:00 to 19:00
• Saturday from 10:00 to 16:00

In addition, you can find the following in the customer service menu FAQ to search for the most frequently asked questions to find the right answer to your question.