FAQ

We will gladly bring this to you. Contact our customer service for this

E-mail:support@conradhasselbach.deor phone:49 (0) 40 43091313After your order has left our warehouse, you will receive a mail order message by e-mail. In this e-mail you will find the tracking no. Your shipment as well as the name of the logistics company, with which we sent the goods to you. So you can always track the status of your shipment yourself. Furthermore, there is the possibility to check the shipping status in your customer account.

Of course, we will gladly deliver your order to your desired packing station. For this we need your postal number as well as the number of your packing station.

Conrad Hasselbach Shoes & Garment offers you a last minute shipping service. If you order until 15:00 and select Express Shipping at the cash register, you will receive your order until 12:00 clock on the following day.

You also pick up your order in our shop. For this you simply select as a shipping method pickup in the shop. You will find us at the monastery star 2 in 20149 Hamburg - Eppendorf. Our opening hours: Mon - Fri 10:00 - 19:00 and on Saturday from 10:00 to 16:00.

Conrad Hasselbach Shoes & Garment ships from € 250, - within Germany and Europe free shipping (standard shipping).

Further information can be foundhere.

Swiss customers whose delivery and billing addresses are in Switzerland are freed from German VAT (19%). The order will be billed after the address registration without German VAT. It should be noted that with imports to Switzerland, the valid Swiss VAT (eg 7.7%) is payable. This tax is usually settled directly by the respective logistics specialist.

If an order has already been sent, a change is unfortunately no longer possible.

If your order is still in edit status and you want to change the delivery address, please contact our customer service via e-mail via support@conrradhasselbach.de or by phone at +49 (0) 40 43091313.

No problem. Click on "Forgot password" at the customer account Login below and enter your e-mail address. Your password will be reset. You now have the opportunity to create a new password.

We accept common payment methods such as Mastercard, Visa, American Express, Paypal and Payment in advance. Of course, if you have a gift certificate, you can also use it as a means of payment.

If you have questions regarding your order, please contact our customer service via e-mail via support@conradhasselbach.de or by phone +49 (0) 40 43091313. Please note that we can not change any details of your order if the order has already been sent.

Currently, the Conrad Hasselbach Shoes & Garment Online Shop does not accept any vouchers issued in the store. These can only be redeemed in the shop.

Further information can be foundhere.

All online items must be returned to us directly. Unfortunately, there is no return of online orders and their processing in our store.

The purchase amount will be credited to you within 14 days of receipt of your return - always according to the method of payment you chose when ordering. You will receive a confirmation by e-mail as soon as the credit is done.